A direct channel with no OTA commission, rooms back on sale the moment housekeeping finishes, and a view of how fast each department answers guests.
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Hotels & resorts · 11 / 13
Guest app and hotel booking
Guests book direct, check in before they arrive and order from the room, housekeeping and maintenance take jobs on a phone, and everything agrees with the PMS.
Hotels & resorts “Guests queue at the desk to check in and phone for room service. Housekeeping learns which rooms are free from a sheet of paper passed around.”
The problem
Most hotels run a PMS that holds every room and every bill, and the only people who can reach it are the staff behind the desk. So guests queue to check in after a day of travel, phone the operator for a towel and ask the breakfast hours of one staff member after another. Housekeeping learns which rooms have checked out from a sheet the supervisor brings round mid-morning, so a room that is already empty stays unsellable for hours.
Direct bookings from the hotel’s own website usually end in a form that staff retype into the PMS, so the rates and availability guests see are out of date, and the hotel keeps paying OTA commission on guests who wanted to book direct anyway.
How we solve it
We build a guest app connected straight to your PMS. Guests see the same availability and rates as the front desk, book and pay in the app, fill in their check-in details before they travel, and where the hotel has digital locks, receive the key on their phone and walk to the room. During the stay they order room service, ask for towels or report a broken air-conditioner from the app, and the request lands in the responsible department at once.
On the staff side, housekeeping opens the app to see checked-out rooms in order, taps when a room is done, and the PMS learns at once that it can be sold again. Maintenance sees each job with the guest’s photo attached. The assistant answers guests’ general questions in their own language from the hotel’s information, and the manager’s dashboard shows which requests have waited longer than the agreed time.
Refunds, free upgrades and bill adjustments stay with staff. The system prepares the details and changes nothing on the PMS bill until a person confirms. And when a guest wants a human, one button in the app rings the desk.
How it runs
Work comes in from
- Guest books in the app or on the hotel site
- Requests from the room
- Room status from the PMS
- Guest questions in the app
What the AI does
- Confirm the booking and pre-check-in
- Route requests to the right department
- Answer in the guest’s language
- Post room status back to the PMS
Where it lands
- PMS and channel manager
- Housekeeping and maintenance app
- Digital key on the guest’s phone
- Manager’s dashboard
Before and after
Before
After
Guests queue to check in after a day of travel
Pre-check-in in the app, key on the phone
Housekeeping learns which rooms are free from a sheet mid-morning
A checked-out room appears in the housekeeping app at once, sellable when done
A direct web booking is retyped into the PMS by staff
Bookings go into the PMS by themselves, rates and availability agree everywhere
What you get
- 01
A guest app for direct booking, pre-check-in, room service and requests from the room
- 02
A staff app for housekeeping and maintenance to take jobs and update room status from a phone
- 03
PMS integration so availability, rates and bills agree everywhere
- 04
An in-app assistant that answers breakfast hours, transfers and nearby places in the guest’s own language, and routes requests to the department responsible
- 05
A manager dashboard showing rooms cleaned, maintenance jobs open and guest requests waiting longer than the agreed time
Who gets what
Connected to the PMS and channel manager through their official APIs, with no PMS replacement. Payments through a certified gateway, and guest passport data encrypted and held to PDPA rules.
Front-desk staff talk to guests instead of typing, housekeeping stops waiting for the sheet, and the operator stops being the middle of every request.
Who this fits
Independent & boutique hotelsBeach resortsServiced apartmentsHotel groups with several propertiesHostels & budget hotels
Connects with what you already run
PMSChannel managerPayment gatewayDigital door locksLINE OAWhatsApp
Development process
- 1
Discover
Requirements, users and success metrics, with scope and price fixed before we start.
- 2
Design
UX and system architecture; the prototype is approved before anything is built.
- 3
Build
AI-accelerated sprints with a demo every week, reviewed by senior engineers.
- 4
Test
QA, security and performance verified against the agreed scope.
- 5
Launch & care
Production deploy, team training, and a monthly care plan.
Turn your business problem into a system that works for you
Tell us today — get an executive-ready proposal with the plan and budget.
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