Every channel answered at once without hiring a night-shift admin, and one page that shows how many orders the ad spend produced.
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Sales teams & page admins · 01 / 12
Sales chat agent
Customers get prices, specs and promotions from your real data the moment they ask, any hour, with the order link in the same chat.
Sales teams & page admins “The page admin can’t keep up when ads are running. Customers ask the price, hear nothing, and by the time we reply they’re gone.”
The problem
While ads are running, hundreds of messages land on the page and LINE OA at once. Two or three admins flip between screens, check prices in an Excel file, check stock with the warehouse and type replies one by one. A customer who asked at 10 pm gets an answer the next morning, and most have bought elsewhere by then.
Worse, the answers differ. One admin quotes last month’s promotion, another the new price, and nobody knows how many of the day’s chats turned into orders because nobody has time to log them in the CRM.
How we solve it
We set up an agent that reads products, prices, stock and promotions from whatever you already run, whether that is Shopee, a POS or a Google Sheet. When a customer messages on LINE OA or Facebook Messenger, it answers from that data at once, suggests the product that fits the question and sends the order link or payment QR in the same chat.
If the customer wants to negotiate, asks for a quote on a bulk order or raises something the data does not cover, the agent passes the chat to a staff member with a short summary of what the customer wants and how far the conversation got. Staff pick up without scrolling back through the thread.
Pricing and discount decisions stay with people. The agent gives no discount beyond the promotions you have set, and every conversation is logged to the CRM so the sales team can follow up the next day.
How it runs
Work comes in from
- LINE OA
- Facebook Messenger
- Shopee and Lazada chat
- The shop’s website
What the AI does
- Read the question, find the matching product
- Check real price, stock and promotions
- Reply with the order link
- Hand over when the customer negotiates
Where it lands
- Customer answered in the chat at once
- Order in the sales system or POS
- Lead and conversation in the CRM
- Dashboard of chats and close rate
Before and after
Before
After
A customer asks the price at 10 pm and hears back the next morning
An answer with the order link within seconds, at any hour
Each admin quotes a different price or promotion
Every channel answers from the same price and promotion data
Nobody knows how many of the day’s chats became orders
The dashboard shows which chats became orders and which questions keep coming
What you get
- 01
An agent that answers prices, specs, stock and promotions from the shop’s real data on LINE OA, Facebook Messenger and the website
- 02
Product suggestions that match the question, with photo, price and an order link or payment QR in the same chat
- 03
Instant handover to staff when a customer wants to negotiate, asks for a quote or raises something outside the data, with a summary of the conversation so far
- 04
Every conversation and lead logged to the CRM or Google Sheets without an admin typing it in
- 05
A dashboard showing every chat, the questions that come up most and the close rate per channel
Who gets what
Connected through the official LINE and Meta APIs, reading products and stock from your existing system, read-only to start, with a log of every conversation and nothing to migrate.
Admins stop answering the same price and stock questions and spend their time on customers who want to negotiate or order in bulk.
Who this fits
Retail & e-commerceCosmetics & supplement brandsWholesalersFurniture & home décorAny brand advertising on several channels
Connects with what you already run
LINE OAFacebook MessengerShopeeLazadaOmiseHubSpotGoogle Sheets
Development process
- 1
Discover
Requirements, users and success metrics, with scope and price fixed before we start.
- 2
Design
UX and system architecture; the prototype is approved before anything is built.
- 3
Build
AI-accelerated sprints with a demo every week, reviewed by senior engineers.
- 4
Test
QA, security and performance verified against the agreed scope.
- 5
Launch & care
Production deploy, team training, and a monthly care plan.
Turn your business problem into a system that works for you
Tell us today — get an executive-ready proposal with the plan and budget.
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