Service revenue comes back from the cars that used to drift to independent garages, and you can see how many cars fall due next month.
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Car dealers & service centres · 12 / 12
Test drive and service booking agent
Customers book test drives and service visits on LINE themselves, every car gets a reminder when maintenance is due, and the price is known before they arrive.
Car dealers & service centres “A customer messages to ask what the 40,000 km service costs and which day is free. The service advisor opens the booking system, checks the slots and calls back. And the cars that are due for service get no reminder at all, so the owners drift off to the garage down the road.”
The problem
The service advisor takes booking calls all day while receiving cars at the front. Most questions are the same. What does this service cost, is Saturday free, how long will it take. Each one means opening the booking system, opening the price list and calling back. At the showroom, a customer who asks about a test drive on Facebook in the evening hears back the next morning.
Every car sold has a record in the DMS saying when its next service is due, and nobody messages the owner about it. So the owner thinks of the garage near home first, and the centre loses service revenue it should earn every year.
How we solve it
We connect the agent to the DMS and the centre’s booking system. When an owner messages on LINE OA about a service, it asks for the plate or mileage, lists the work and the standard price for that model, offers the bays that are actually free and books one on the spot, with how long it will take and whether courtesy transport is available. It reminds again before the day.
For every car in the system, the agent watches the service, insurance and tax dates in the history and messages the owner ahead of time with a booking button in the same message. During the repair it sends progress updates. If the technician finds extra work, the agent sends the items and prices for the customer to approve in the chat, and confirms the pickup time when the car is ready. At the showroom, it books test drives against the cars and reps free and passes the booking to the rep with the model the customer wants.
Pricing repairs outside the standard list, discounts and insurance claims stay with the service advisor and the technician. The agent quotes only the items you have priced in advance, and the customer approves every item that adds cost.
How it runs
Work comes in from
- LINE OA and Facebook
- Car history and due dates from the DMS
- Form on the dealer website
- Free bays and sales staff
What the AI does
- Quote the standard price by model and mileage
- Offer free slots and book
- Remind when a service is due
- Send extra work for the customer to approve
Where it lands
- Booking in the service centre system
- Rep gets the test drive with the model
- Customer gets confirmation and pickup time
- Dashboard of bookings and cars due
Before and after
Before
After
The service advisor checks the system and calls each customer back
Owners see the price and book a free slot on LINE at once
A car falls due for service, nobody reminds the owner, and they go elsewhere
The agent reminds ahead of time with a booking button in the same message
A test drive asked for in the evening is answered the next morning
Test drives are booked on the spot and the rep knows the model before the visit
What you get
- 01
An agent that books test drives against the cars and sales staff free at the showroom, confirms, reminds before the day and tells the rep which model the customer is interested in
- 02
Service visits booked against bays actually free, with the standard service price for that model and mileage given before the customer decides
- 03
Owners reminded when a service, insurance renewal or road tax is due, from the history in the DMS, with a booking button in the same message
- 04
Progress updates during the repair, extra work proposed by the technician sent to the customer to approve, and the pickup time confirmed when the car is ready
- 05
Questions about promotions, financing, courtesy transport and required documents answered from the dealer’s own information
Who gets what
Connected to the DMS and booking system through the APIs the vendors support, reading car history read-only to start, with owner data accessed by permission under PDPA.
Service advisors stop taking booking calls while receiving cars and explain the work to the customer standing in front of them.
Who this fits
Car dealersService centres & garagesMotorcycle dealersTyre & battery centresEV service centresCar rental companies
Connects with what you already run
DMSLINE OAService booking systemSalesforceGoogle CalendarOmise
Development process
- 1
Discover
Requirements, users and success metrics, with scope and price fixed before we start.
- 2
Design
UX and system architecture; the prototype is approved before anything is built.
- 3
Build
AI-accelerated sprints with a demo every week, reviewed by senior engineers.
- 4
Test
QA, security and performance verified against the agreed scope.
- 5
Launch & care
Production deploy, team training, and a monthly care plan.
Turn your business problem into a system that works for you
Tell us today — get an executive-ready proposal with the plan and budget.
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